Wild Encounters in Rwanda

Start and end hotels on this tour offer comfortable accommodations with en-suite bathrooms, standard facilities, and wifi. Additional amenities vary from location to location. Please see the hotel listings on the Full Itinerary if you would like to learn more about the offerings of your accommodations. Please remember that hotel/lodge/camp standards can be different from what you are used to in your home country, which is part of the appeal of adventure travel. Note: 1) Under certain circumstances we reserve the right to change accommodation and provide something slightly different to what is described, though it will always be of similar or better standard/level. 2) Most lodges and camps do not have 24hr electricity - they usually run on generators which are routinely shut off overnight from approximately 10pm to 5am. 3) Lodges and camps are NOT equipped with fans or air conditioning due to the electricity constraints listed above. 4) Winter nights (June to September) can be cold, and most lodges and hotels do not have insulation or central heating. If you require additional blankets or a hot water bottle, these can be requested through your CEO or at the reception.

The Chief Experience Officer (CEO) will be the group manager and leader. He/she organizes the trip, and will be there to assist you when needed. He/she will take care of the small things so you can concentrate on enjoying your adventure. All of our CEOs in East Africa are experienced group leaders, with a broad knowledge base of the region’s history, cultures, and wildlife. Your leader will be from either southern or East Africa depending on which part of the tour you are on. In Rwanda/Uganda the CEO will also drive. During both treks in Volcanoes National Park, we use an experienced and certified tracking guide, and armed guards to accompany you for your safety. We also use local guides for some included activities where we think more specific knowledge will add to the enjoyment of the places we are visiting.

Hotel/lodges (7 nts).

The local currency in Rwanda is the Rwanda Franc. There are several foreign exchange bureaus in Kigali offering similar rates, the most widely accepted currency is US$. Your CEO will inform you where you can change money throughout the tour and approximately how much money you will need for each country. That said - most everything is included in this tour - we recommend that you bring enough USD cash with you, to cover for any additional drinks/snacks and souvenir shopping. The easiest foreign currency to exchange for locally for any of the local currencies is the $US; however the British Pound and Euro may also be exchanged as well. Please note that due to past problems with forgery, $US notes that are older than year 2006 are not accepted in Africa. Larger note ($US 50, $US 100 etc) can be difficult to change in some places, but will gain you the best exchange rate. If you plan to buy your visas at borders, you will need to bring $USD cash to pay for these visas. Please note you cannot use the local currency or any other currency to buy these visas- they must be purchased in USD. Please do not bring Travellers’ cheques to Africa. They are difficult if not impossible to exchange in many places. Visa/Plus system cards are the most widely accepted debit cards. it is harder to find machines Mastercard/Cirrus cards. We highly recommend that if you hold a Mastercard, you obtain a Visa card prior to departure and travel with both. This is also useful should somethingunforeseen happen to one of your cards during your travels. While there are many ATMs in the major centres, there are no guarantees that your credit or debit cards will actually work in Africa. Check with your bank. Credit cards can be used in major cities and towns ONLY but please do not rely on them as a method of payment because they are generally not widely accepted. You should be aware that to purchase products or services on a credit card a fee of 5%-10% usually applies. The majority of our optional activities can also be paid by credit card. Your CEO will advise on these. Please note that in many areas there may be occasional power-outages, where there will be no electricity for hours at a time. In addition, ATMs outside of larger centers often run out of cash or can be out of order unexpectedly. These factors could affect your ability to access money from ATMs. As such, please do not rely on credit or debit cards as your only source of money. A combination of foreign currency and debit/credit cards for cash advances is best. Always take more rather than less, as you don't want to spoil the trip by constantly feeling short of funds. As currency exchange rates can fluctuate often we ask that you refer to the following website for daily exchange rates: www.xe.com.

You will be on the move a lot, so our advice is to pack as lightly as possible. Your baggage should be clearly labelled and restricted to one soft compact suitcase, sports bag, or backpack, of medium size, as well as a day pack. On this trip you may experience several types of weather. It is important to pack clothes for warm days and cool evenings. Light, quick-drying, practical clothes are advisable for this trip. While hiking, your clothes will in all likelihood get very muddy and may not recover to their original state - therefore take old clothing for trekking. Hard wearing clothes, no bright colours, or no army camouflage clothing should be worn. Greens, khaki and similar neutral clothes are recommended.

No optional activities

While it is our intention to adhere to the route described below, there is a certain amount of flexibility built into the itinerary and on occasion it may be necessary, or desirable to make alterations. The itinerary is brief, as we never know exactly where our journey will take us. Due to our style of travel and the regions we visit, travel can be unpredictable. The Trip Details document is a general guide to the tour and region and any mention of specific destinations or wildlife is by no means a guarantee that they will be visited or encountered. Aboard expedition trips visits to research stations depend on final permission. Additionally, any travel times listed are approximations only and subject to vary due to local circumstances.

After your travels, we want to hear from you! Your feedback information is so important to us that we'll give you 5% off the price of your next G Adventures trip if your feedback is completed on-line within 30 days of finishing your trip. Your tour evaluation will be e-mailed to you 24 hours after the conclusion of your trip. If you do not receive the tour evaluation link in the days after your tour has finished, please drop us a line at customerservice@gadventures.com and we will send it on to you.

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Travel Insurance: Travel insurance is compulsory in order to participate on any of our trips. When travelling on a group trip, you will not be permitted to join the group until evidence of travel insurance has been sighted by your CEO, who will take note of your insurance details. When selecting a travel insurance policy please bear in mind that all clients must have medical coverage and that we require a minimum coverage of USD 200,000 for repatriation and emergency rescue. We strongly recommend that the policy also covers personal liability, cancellation, curtailment and loss of luggage and personal effects. If you have credit card insurance we require proof of purchase of the trip (a receipt of credit card statement) with a credit card in your name. Contact your bank for details of their participating insurer, the level of coverage and emergency contact telephone number.

Chief Experience Officer (CEO) throughout, local guides, experienced gorilla trackers, park rangers.

Cities Please exercise caution in the cities and always take a pre-arranged taxi if you go out at night. Trekking/safari At all times, please abide by all National park/reserve rules and always follow interactions from guides/trackers specifically, these are set to not just protect the wildlife but also to protect you. Photography Please refrain from taking photos of police stations, airports, bus stations, immigration are border crossings, army barracks and personnel, or any government building. It is against the law and will result in the minimum of your film and camera being confiscated.

7 breakfasts, 5 lunches, 5 dinners

We believe single travellers should not have to pay more to travel so our group trips are designed for shared accommodation and do not involve a single supplement. Single travellers joining group trips are paired in twin or multi-share accommodation with someone of the same sex for the duration of the trip. Some of our Independent trips are designed differently and single travellers on these itineraries must pay the single trip price.

For details of your joining hotel please refer to your tour voucher, G Account, the G Adventures App or contact your travel agent.

All countries require travellers to have a valid passport (with a minimum 6 months validity), and you are required to acquire the entry visas for each of the countries visited. East Africa Tourist Visa An East Africa Tourist Visa allows the holder to move freely between Kenya, Rwanda and Uganda with only one Visa, and is valid for a period of 90 days. It also acts as a multiple entry Visa, so if you leave any of the above countries, you do not need a new Visa to re-enter (provided it is within the 90 day validity period). These need to be applied for in advance, and a confirmation letter received from the Rwanda immigration department if the first point of entry is Kigali, Rwanda. You should contact the foreign Embassy (of the country you will be entering through) for more details. The cost is 100USD per person. https://irembo.gov.rw/rolportal/en/web/dgie/east-africa-tourist-visa -------------- RWANDA Please check the Rwanda immigration department’s official website – www.migration.gov.rw – which nationalities need a visa and which ones do not prior to travel – it is VERY important to do this as travellers without the correct documentation with them will NOT be allowed to board their Rwanda bound flight. The visa facilitation is also applied for on this website and you normally get a confirmation in 3-5 working days. Please make sure you apply for this at least a month before your intended arrival to Rwanda. Bring a copy of the visa approval sent to you (VERY important) and pay for the visa at point of entry. Current cost for a 15 day tourist visa is US$ 50 per person (June 2015) – payable in US$ cash only. Please be aware that the US$ notes has to be from 2006 or newer, older notes are NOT accepted for payments in Rwanda. ** Please be advised that a valid yellow fever vaccination card is mandatory for entry into Rwanda. This information is accurate at the time of writing, and please contact your local embassy or consulate for the most up-to-date visa requirements and costs, regarding these, and the other countries visited, or see your travel agent. It is your responsibility to have the correct travel documentation.

Should you need to contact us during a situation of dire need, it is best to first call either the G Adventures Local Representative (if one is listed below) or our G Adventures Local Office. If for any reason you do not receive an immediate answer, please leave a detailed message and contact information, so they may return your call and assist you as soon as possible. AIRPORT TRANSFER: If you have purchased an arrival through G Adventures or if an arrival transfer is included in the cost of your tour, please note that: Your arrival transfer has been arranged based on flight information provided to us. If you are advised of a flight schedule change within 48 hours of your scheduled arrival time, we will do our best to rearrange your arrival transfer however we cannot guarantee this. If your arrival transfer does not arrive within 30 minutes after you have exited the arrivals area please take a taxi to your start point hotel. EMERGENCY CONTACT NUMBERS G Adventures Local Office (Nairobi, Kenya) +254 727 208 832 G Adventures Local Representative (Rwanda) Robert: +250 784 744 586 or +250 789 080 348 If you are unable for any reason to contact our local operator or local office, please call the numbers listed below, which will connect you directly with our 24 hour Sales team, who will happily assist you. Toll-free, North America only: 1 888 800 4100 Calls from UK: 0344 272 0000 Calls from Germany: 0800 365 1000 Calls from Australia: 1 300 796 618 Calls from New Zealand: 0800 333 307 Outside North America, Australia, New Zealand, Germany and the UK: +1 416 260 0999

USD40, usually included in most international air tickets.

The information in this trip details document has been compiled with care and is provided in good faith. However it is subject to change, and does not form part of the contract between the client and the operator. The itinerary featured is correct at time of printing. It may differ slightly to the one in the brochure. Occasionally our itineraries change as we make improvements that stem from past travellers, comments and our own research. Sometimes it can be a small change like adding an extra meal along the itinerary. Sometimes the change may result in us altering the tour for the coming year. Ultimately, our goal is to provide you with the most rewarding experience. Please note that our brochure is usually released in November each year. If you have booked from the previous brochure you may find there have been some changes to the itinerary. VERY IMPORTANT: Please ensure that you print a final copy of your Trip Details to review a couple of days prior to travel, in case there have been changes that affect your plans.

Most of the meals on this tour are included in the tour price. Vegetarian meals and other dietary requirements need to be specified prior to arrival. Please note all bottled drinking water will be at your own expense.

Documents: • Flight info (required) (Printouts of e-tickets may be required at the border) • Insurance info (required) (With photocopies) • Passport (required) (With photocopies) • Required visas or vaccination certificates (required) (With photocopies) • Vouchers and pre-departure information (required) Essentials: • Binoculars (optional) • Camera (With extra memory cards and batteries) • Cash, credit and debit cards • Day pack (Used for daily excursions or short overnights) • Ear plugs • First-aid kit (should contain lip balm with sunscreen, sunscreen, whistle, Aspirin, Ibuprofen, bandaids/plasters, tape, anti-histamines, antibacterial gel/wipes, antiseptic cream, Imodium or similar tablets for mild cases of diarrhea, rehydration powder, water purification tablets or drops, insect repellent, sewing kit, extra prescription drugs you may be taking) • Flashlight/torch (Headlamps are ideal) • Fleece top/sweater • Footwear • Hat • Locks for bags • Long pants/jeans • Moneybelt • Outlet adapter • Personal entertainment (Reading and writing materials, cards, music player, etc.) • Reusable water bottle • Shirts/t-shirts • Sleepwear • Small travel towel • Sunglasses • Toiletries (Preferably biodegradable) • Watch and alarm clock • Waterproof backpack cover • Windproof rain jacket Gorillas: • Gardening gloves (Highly recommended for gorilla trekking) • Neutral coloured clothing (Your clothes will likely get very muddy - therefore take old clothing for the gorilla trekking. No bright colours should be worn. Greens, khaki and similar neutral clothes are recommended) Health & Safety: • Face masks (required) • Hand sanitizer (required) • Pen (Please bring your own pen for filling out documents.) • Rubber gloves Trekking: • Gloves • Hat • Hiking boots/sturdy walking shoes • Hiking pants (Convertible/Zip-off and quick dry recommended) • Snacks (Protein bars, chocolate, dried fruits, candies, energy sweets.) • Socks (Trekking socks (woollen or synthetic, not cotton).) • Thermal base layer (Woollen or synthetic, not cotton.) • Walking poles (Highly recommended.) Warm Weather: • Sandals/flip-flops • Shorts/skirts (Longer shorts/skirts are recommended) • Sun hat/bandana • Swimwear Note: The climate in East Africa varies between the dry and rainy season and temperatures can rage greatly (even in a single day). Please ensure you bring a windproof rain jacket and rain gear.

We don't expect any problems, and nor should you, but if for any reason you are unable to commence your trip as scheduled, as soon as possible please contact your starting point hotel, requesting that you speak to or leave a message for your CEO (if you are not on a group tour please refer to the emergency contact details provided in this dossier). If you are unable to get in touch with your leader, please refer to our emergency contact details. If you have pre-booked an airport transfer and have not made contact with our representative within 30 minutes of clearing customs and immigration, we recommend that you make your own way to the Starting Point hotel, following the Joining Instructions. Please apply to your travel agent on your return for a refund of the transfer cost if this occurs.

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Check-in times and baggage allowances/restrictions vary by airline and can change at any time. For the most up-to-date information for your flight, please contact your airline. We recommend checking in online in advance to avoid potential delays at the airport.

4x4 safari vehicle, walking, hiking, boat.

Please also make sure you have access to at least an additional USD $200 (or equivalent) as an 'emergency' fund, to be used when circumstances outside our control (ex. a natural disaster) require a change to our planned route. This is a rare occurrence!

Please note if you have booked the My Own Room/Tent option for this tour, you will receive your own single accommodation for all night stops.

We recommend you contact your family physician, or your local travel clinic for the most up-to-date health information at least one month before departure. Travellers should also carry a basic first-aid kit and hand sanitizers/antibacterial wipes on their travels. Medical facilities are basic throughout these countries. For your own safety, we strongly recommend that you advise your tour leader of any medical condition that may affect you while travelling with the group. Your tour leader will be able to inform you of local health advisories (e.g. drinking water quality). Please ensure you have all the inoculations recommended by your doctor.     Yellow Fever Certificate Note: (Updated: May 2017)   It is compulsory to show a valid Yellow Fever Certificate if you are travelling to the following G Adventures-visited countries from a Yellow Fever endemic country: -           Botswana -          Ethiopia -          Kenya -          Madagascar -          Malawi -          Mozambique -          Namibia -          Rwanda -          South Africa -          Swaziland -          Uganda -          Zambia -          Zimbabwe   For some of these countries, proof of Yellow Fever vaccination is also required for passengers who have travelled more than 12 hours through the airport of an endemic country. If other countries not endemic to Yellow Fever have been visited after visiting an endemic country, then a Yellow Fever certificate may still be required on entry. Please check country-specific regulations before your departure.     Malaria Malaria is a mosquito-borne disease that is present in some regions in Africa. Risk of malaria can increase during periods of heavy rain, during the rainy seasons, and in densely populated areas of Southern & East Africa. To prevent malaria, we recommend speaking to your doctor about taking preventative medication (prophylaxis), combined with regular use of insect repellent spray/cream. Please check updated travel health advisories specific to malaria before your departure.

Minimum age of 15 years for this trip.

Road travel can be difficult, with long drives and poor road conditions at times. Please take note of the travel times and distances in the above itinerary, and consider that this is often on poor quality, bumpy roads. Despite this, most clients feel that the diversity of the African landscape, culture and wildlife are all well worth the experience. As such, this trip will be operated in 4x4 Land Cruiser/safari vehicle, driven by our CEO. The 4x4s do NOT have A/C but have large windows which slide open for wildlife viewing and photography.

An arrival transfer is included when you arrive on Day 1, or if you arrive up to three days prior provided that you have booked your pre-accommodation through National Geographic Journeys in our joining hotel. Due to customer experience and quality considerations, all services related to the tour must be continuous. Our driver will be waiting for you with a National Geographic Journeys sign with your name on it, and they will be waiting for you outside the luggage hall. There most likely will be many signs, so please check carefully for your name. In the unlikely case, you are unable to find the guide after 30 minutes, please call our local representative in Rwanda: Name: Robert Contact: +250 784 744 586 or +250 789 080 348 Please note that day 1 is an arrival day and no activities have been planned on this day. Upon arrival to the city on day 1, please make your way to the joining hotel via your included transfer. Details on where to meet your transfer can be found in your voucher notes or on the G Adventures app. If you have booked pre-tour accommodations through G Adventures, please note that you must contact us to confirm the included arrival transfer. Check-in time at your start hotel will be in the afternoon. Once you arrive at the hotel, look for a note or bulletin board in the reception with a note from your CEO. This note will give the details of your Welcome Meeting on day 1. Your CEO will contact you at the hotel on Day 1 and make sure you are settled comfortably. If you arrive late, they will leave you a message detailing what time and where you should meet the next morning. Your CEO will organize a short meeting soon after arrival, during which you will meet other tour participants and receive information about general and specific aspects of the trip.

1. AGE RESTRICTIONS Please note that all passengers must be aged 15 years or older (prior to start of travel) to go on this tour - there are no exceptions to this as it is for safety reasons and strictly controlled by the Government. 2. PHYSICAL REQUIREMENT This trip is rated a level 4 physical requirement- travellers should be in excellent physical condition, without any heart problems and prepared to spend strenuous days in humid rain forests, steep terrain and high altitude trekking for gorillas, as well as other primates. Please ensure you meet the requirements as described under "physical rating". 3. TRAVEL DAYS Travelling can be difficult, as long drives and poor road conditions are the rule as opposed to the exception in both Rwanda and Uganda. Despite this, the diversity and scenery of the African landscape, the local culture and abundant wildlife are all well worth the experience. 4. WILDLIFE SIGHTINGS G Adventures can never guarantee the sighting of wildlife, especially when it comes to mountain gorillas. However, the mountain gorilla trek is organized to ensure success. Before heading into the jungle, our local guides receive coordinates from trackers on the whereabouts of the gorillas, and the trackers stay with the gorillas until the group arrives. 5. ILLNESS Please note that if you are unwell with anything contagious, even a common cold, you may be denied any of the treks to ensure the safety of the gorillas, golden monkeys and chimps. This is a national park regulation, and trekking permits will not be refunded if you are denied entrance due to illness. 6. CAMERAS As it is very dark and damp in the jungle; please ensure your camera equipment is appropriate for such conditions and that you bring dry bags to protect it. 7. ELECTRICITY The power supply in Rwanda is nominally 240VAC, 50hz. Variable voltage, spikes and sporadic, unexpected, unscheduled power cuts of varying duration can be expected. 8. YELLOW FEVER Please be advised that it will be required to show a yellow fever certificate upon entering Rwanda. 9. AIRPORT & BORDER HEALTH SCREENINGS Due to the outbreak of Ebola Virus Disease (EVD) in the Democratic Republic of the Congo (DRC), Rwandan and Ugandan authorities have implemented health screening measures at entry points, including airports and border crossings. Authorities may conduct health screenings of any incoming travelers, including routine medical questioning and temperature readings. Currently, there are no reported cases of Ebola in Uganda or Rwanda, but we want you to be aware of the precautionary measures that are being taken. We recognize that new security measures may be implemented daily throughout the region, so we wish to prepare you with the most current information. According to the Centers for Disease Control and Prevention (CDC), the Ebola virus is transmitted only through contact with the bodily fluids of an infected individual, as it is not an airborne illness. Per CDC recommendations, we advise our travelers to follow these general hygienic guidelines to help prevent illness while traveling: - Wash hands with soap and water or an alcohol-based hand sanitizer. - Avoid contact with the bodily fluids of others. - For more information about the Ebola virus, please consult the CDC’s webpage dedicated to information about Ebola: http://www.cdc.gov/vhf/ebola/ 10. COMBO TRIP Please note that this tour combines with other G Adventures tours. As such, the staff and some travel companions on your tour may have previously been traveling together with G Adventures, prior to Day 1 of your tour. Likewise, some staff and travel companions may be continuing together on another G Adventures tour, after your trip concludes.

Tipping is an expected, though not compulsory, component of your tour program. The gesture serves as an expression of appreciation for exceptional service, and amounts given are up to your discretion. Tipping is one of the most direct ways that you can have a positive economic impact within the African community. Although it may not be customary for you, it is an important source of income for those in the tourism industry. Giving a tip should be a seen as a formal 'thank you', and the action should in no way be awkward. The best method of tipping someone that has served the whole group is to plan in advance, and not rush when it comes to saying goodbye. A suggestion would be for each group member to contribute anonymously by putting their tip into an envelope. This often works the best and the group should gather to present the gift to the recipient(s), offering their thanks and showing their appreciation. This method brings the action out into the open, allowing for a friendly and appreciative interaction between the group and the recipient(s). You may use the following as a guideline, all given in a per person format: Driver/Guide: $5-10 USD (per day) Gorilla Trekking Guides: $10-15 USD (per day) Gorilla Trekking Porters: $20 USD (per day) Restaurant/café servers: 10% of the cost of the bill

Observe endangered mountain gorillas and golden monkeys, Discuss gorilla conservation efforts with a researcher at the Karisoke Research Centre, Spend time in Kigali’s bustling Nyamirambo neighbourhood, Track the “big five” on safari in Akagera National Park

Your Journeys Highlight Moment: Mountain Gorilla Conservation Experience, Volcanoes National Park Your Journeys Highlight Moment: Gorilla Lecture, Volcanoes National Park Your Journeys Highlight Moment: Akagera National Park - Conservation and Community, Parc National de l’ Akagera Your G for Good Moment: Nyamirambo Women's Centre, Local Lunch, Kigali. Arrival transfer. All national park entrance fees. Genocide memorial entrance. Mountain gorilla trek with permits. Golden monkey trek with permits. Local village walk. Safari drives in Akagera National Park. Wildlife boat cruise on Lake Ihema. All transport between destinations and to/from included activities.

Max 6, avg 5.

G Adventures was established in 1990

Most of our trips do not have a single supplement. This means that the accommodation is on a twin share basis and, if travelling on your own, you will be sharing a room with another G Adventures traveller of the same sex. Some tours have an optional single supplement. An optional service that may be available is called "My Own Room". This service allows solo travellers to request their own room.

It's extremely difficult if not impossible to join a tour after it has begun. It is possible to leave a tour early however you will be responsible for your own arrangements from the moment you decide to leave the tour. You would also be responsible for all costs associated with joining a tour late or leaving one early. If you feel this may be necessary, please consult us before you book.

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