Website Privacy Policy

Key details

This website privacy policy describes how TourHub Ltd trading as “TourHub” protects and makes use of the information you give the company when you use this website.

TourHub Ltd operates multiple websites and data is shared between the sites. If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy.

This policy is updated from time to time. The latest version is published on this page. This website privacy policy was last updated on 02/03/2022.

If you have any questions about this policy, please email or write to:

TourHub Limited, Cardiff Business Technology Centre, Senghennydd Road, Cathays, Cardiff, CF24 4AY.

Or our registered office:

TourHub Limited, 2nd Floor, Nucleus House, 2 Lower Mortlake Road, Richmond, England, TW9 2JA


We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website.

We also collect information to better understand how visitors use this website and to present timely, relevant information to them.

What data do we gather

We may collect the following information:

  • Name and job title

  • Contact information including email address

  • Demographic information, such as postcode, preferences and interests

  • Website usage data

  • Other information relevant to bookings made via our marketplace

  • Other information posted on our blog pages or our communication system

  • Other information relevant to client enquiries

  • Other information pertaining to special offers and surveys

Collecting this data helps us understand what you are looking for from the company, enabling us to deliver improved products and services.

How we use this data

Collecting this data helps us understand what you are looking from the company, enabling us to deliver improved products and services.

Specifically, we may use data:

  • For our own internal records

  • To improve the products and services we provide

  • To contact you in response to a specific enquiry

  • To customise the website for you

  • To send you promotional emails about products, services, offers and other things we think might be relevant to you

  • To send you promotional mailings or to call you about products, services, offers and other things we think might be relevant to you

  • To contact you via email, telephone or mail for market research reasons

  • To ensure queries or questions submitted via our communications tools are dealt with in a timely and efficient manner

  • To enable our partners to undertake, deliver or coordinate regarding specific tours booked using our platform

  • To identify a booking made by you on one of our partners website

Deleting your data

You may request deletion of your personal data by contacting us. Any data that we are required to keep by UK law will be retained. Please see our Terms and Conditions.

Your rights

You have the following rights in relation to your information:

  • Right to access: the right to request copies of the data we hold about you at any time, or that we modify, update or delete such information. We will not charge you to access the information we hold about you, unless your request is manifestly unfounded or excessive. Where we are legally permitted to do so, we may refuse your request. In this case we will tell you the reasons why.

  • Right to correct: your right to have your data rectified if it is inaccurate or incomplete.

  • Right to erase: the right to request that we delete your data from our systems.

  • Right to restrict our use of your data: the right to block us from using your data or limit the ways in which we can use it.

  • Right to data portability: the right to request that we move, copy or transfer your data.

  • Right to object: the right to object to our use of your data including where we use it for our legitimate interests.


We will always hold your information securely. To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards. We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 1998.

Links from our site

Our website may contain links to other websites. Please note that we have no control of websites outside the domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.

Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.