Our terms and conditions for using the TourHub website are set out below.
Before using our website, we strongly recommend that you read all of our Terms and Conditions to ensure that you are happy with them. We also suggest that you print a copy of these Terms and Conditions and keep them for future reference.
TourHub is a touring and adventure marketplace and is specifically designed and created to aggregate tours from travel businesses who specialise in touring and adventure holidays enabling you to compare prices, products and services offered in non-preferred way. This will enable you to make an informed decision before proceeding to either book your chosen holiday using our platform’s booking system or our partners online booking system or seek further information about a tour.
TourHub are not a tour operating principal and do not provide tours or travel arrangements ourselves. However, we do act as an agent of some travel suppliers who we feature within our marketplace.
You must only use the TourHub website for your personal use or, if a business user, for legitimate business tour comparison purposes.
These Terms and Conditions set out what you should do if you have a complaint against us or any of the operators featured on our website.
1.1 These Terms and Conditions apply to your use of this website.
1.2 By using this website you agree to these Terms and Conditions. If you do not wish to be bound by these Terms and Conditions, you should not use this website.
1.3 We may change these Terms and Conditions from time to time. We will give you notice of any changes by posting those changes on our website. We will not vary any terms and conditions which you previously agreed whilst using this website. However, any amended Terms and Conditions will apply to your use of this website from the date they are posted and if you do not agree with the amended Terms and Conditions, you are entitled to stop using this website at that time.
2.1 "you" and "your" means the person who proposes to use or is using this website.
2.2 "we" "us" and "our" means TourHub a trading name of Tour Hound Limited who’s registered office is TourHound Limited, 2nd Floor, Nucleus House, 2 Lower Mortlake Road, Richmond, England, TW9 2JA and trading address is TourHound Limited, Cardiff Business Technology Centre, Senghennydd Road, Cathays, Cardiff CF24 4AY and any other person or business to whom we may legally transfer our rights under these Terms and Conditions.
2.3 "website" means a site on the world wide web located at www.tourhub.co
2.4 "operator, supplier, product or service provider" means the principal, supplier, distributor or provider of any service or product featured on this website or made available via this website.
2.5 "price" means a price provided by an operator or service provider for comparison with other prices on the basis of the criteria you have provided. In providing you with a price, we are not able to guarantee the availability of the product, the service or the price set out as you will need to deal with the operator or service provider direct to purchase your tour.
3.1 By using this website you agree that:
3.1.1 Y ou will not do anything that affects the integrity or security of this website or causes or may cause harm, damage or unreasonable inconvenience to other users of this website or us; and
3.1.2 You will not gather, extract, download, reproduce and/or display or advertise on any other website, other online or off-line service or otherwise, any material on or from this website, including but not limited to information relating to insurance prices, whether that information has been gained by the use of spiders, data mining, trawling or other 'screen scraping' software or system used to extract data.
3.2 If you breach any of the clauses set out at 3.1 above, we may take such action as we deem appropriate, including denying you access to this website, bringing legal proceedings against you and disclosing such information to appropriate legal and/or regulatory bodies.
4.1 You must only use the 'Tourhub.co' website for your personal use or, if a business user, for legitimate business price comparison purposes.
4.2 It is your responsibility to ensure that all information you enter into your search criteria on this website or any form you complete and submit is accurate.
4.3 You will need to select various criteria in order to compare any tour, product or service. On the basis of your search criteria you select, we will deliver all relevant operator product or service providers product information necessary to provide you with accurate, appropriate and timely information relating to the tour products and/or services in which you are most interested.
5.1 We provide a service which enables you to compare a number of tour products, prices and services and make an informed decision based on those comparisons. There is no charge for this service.
5.2 We seek to ensure that we accurately aggregate the information we receive from each operator or service provider for the purpose of providing an informed comparison.
5.3 We provide a booking service with some of our suppliers and operators but act only as an agent throughout the process and never a principal
5.4 These Terms and Conditions and any communication with you will be in the English language.
6.1 We are responsible for ensuring that we accurately reflect tour product or information using our comparison technology. We are also responsible for protecting your data in accordance with data protection legislation.
6.2 We will use our best endeavours to provide you with a quality service and virus free website. However, we are not responsible for computer viruses or other computer related problems you suffer as a result of using this website, which are beyond our reasonable control. We recommend that you use your own appropriate virus checking software.
6.3 We are not responsible for any commentary, opinions, ratings or other postings on this website by third parties.
6.4 Any third party websites that utilise or website are responsible for failings or errors on their websites and may have a separate duty of care to you.
7.1 All information, data and copyright material contained on this website, including any trade marks (whether officially registered or unregistered), trade names, brands, logos and devices belong to us or to people whom we have given ownership or permission to use such information data and/or copyright material. You must not use such information or copyright material unless you have written permission from us or the owner to do so.
7.2 You may download or copy the content and other downloadable items displayed on this website for personal non business use only, (i.e. to assist with a purchasing decision), provided that you are not otherwise breaching these Terms and Conditions.
8.1 We will comply with all applicable data protection legislation from time to time in force in respect of the personal data we collect from you.
9.1 We may issue a warning, temporarily suspend, permanently suspend or terminate your right to use this website if you:
9.1.1 Substantially breach any of these Terms and conditions;
9.1.2 Infringe or violate or attempt to infringe or violate any rights of any other user(s) of this website and/or third parties in connection with this website; or
9.1.3 If you are using this website to commit or attempt to commit a criminal offence.
10.1 If any provision of these Terms and Conditions are held by a competent authority to be invalid or unenforceable, the remaining provisions of these Terms and Conditions will not be affected and will remain valid.
10.2 In the event of a dispute in connection with or arising out of these Terms and Conditions, English law will apply.
10.3 These Terms and Conditions will only apply as between us and you. Unless as otherwise stated in these Terms and Conditions no other person may benefit or rely upon these Terms and Conditions.
We aim to provide a high level service to all our customers but occasionally things can go wrong. When this happens we will do everything we can to put things right and assist you.
What to do if you have a complaint?
If you have a complaint about our service, please contact us.
Please email us at enquiries@TourHub.co.uk and we will attempt to resolve your complaint by close of business the following working day. If we are unable to resolve your complaint, we will try and agree the next steps with you.
Please address your letter to TourHound Limited, Cardiff Business Technology Centre, Senghennydd Road, Cathays, Cardiff CF24 4AY for the attention of the Customer Relations Manager and we will attempt to resolve your complaint by close of business within 7 working days of receipt of your letter. If we are unable to resolve your complaint, we will try and agree the next steps with you.
We are happy on request to correspond with you by telephone.
For the purposes of handling complaints our working day is 9.00hrs to 17.00hrs Monday to Friday, excluding Bank Holidays.
Please include your name and address, a contact telephone number and details of why you are unhappy. This will help us to respond to you as quickly as possible. If we do not have enough information to investigate your complaint, we will try and contact you to ask for further details.
If we are unable to resolve your complaint by the close of business the next working day, we will send a written acknowledgement of your complaint to you within 5 working days of its receipt. In our acknowledgement we will advise you of the name and job title of the person who will be dealing with your complaint.
By the end of eight weeks after receipt of your original complaint letter we will send you a final response or a letter explaining why we are still not in a position to issue a final response and advising you of when we expect to be able to do so.
If your complaint is regarding a tour product or service that you have purchased via this website, then you should complain directly to the relevant tour product provider or service provider responsible for supplying the tour product or service about which you wish to complain. Each tour product operator or service provider will have in place their own provision for arbitration of disputes.
We cannot answer complaints on behalf of a tour product or service provider or accept responsibility for any such complaints. We recommend that you visit the website of the tour product or service provider and follow their complaints procedure if you wish to make a complaint against them.
Our Terms & Conditions were last revised on 1st February 2020
TourHub is a operated by TourHound Limited
Registered in England & Wales VAT Number 281 058 507
Company Registration Number 10752597