Free Date Changes

On The Go Tours allows you to make 1 free date changes, as long as the change is made at least 60 days before the start of the tour.

Transfer as credit to Future Tours

On The Go Tours allows you to transfer existing payments to a future tour to avoid cancellation fees if you can't travel and inform on the go tours, 60 days before departure.

Low Deposit

On The Go Tours requires a minimum deposit of 20% or the full booking value, whichever is less, with the final balance not due until 60 days before departure.

Cancellation Policy

We don't charge a cancellation fee, here is a summary of on the go tours charges.

Up to 60 days before tour starts: 100% of deposit.

At 59 days before tour starts: 50% of booking price.

At 30 days before tour starts: 100% of booking price.

SAFE TOURING

Health and safety protocols have been reviewed in all destinations, and increased hygiene policies are being implemented locally in accordance with new national regulations and recommendations from the World Travel & Tourism Council’s (WTTC) Safe Travel Protocols for tour operators.

COVID-19 Vaccination requirements:
To travel with On The Go Tours all travellers over the age of 18 must provide proof of COVID-19 vaccination, unless travelling to the following destinations: Croatia, Estonia, Finland, Greece, Greenland, Iceland, Lithuania, Norway, Poland and Turkey. We recognise any vaccine that has been authorised for use?in the country where the vaccine was administered.?This includes vaccines such as AstraZeneca, Pfizer-BioNtech, Sinopharm, Sinovac, Sputnik, Johnson & Johnson, Moderna, and?Covaxin.

In all cases, you?must be fully inoculated. This means you must receive the full dosage of the COVID-19 vaccine and allow a minimum of 14 days before travelling in order for immunity to take effect. ?Each COVID-19 vaccine has different dosages and time frames for inoculation, so please check the related medical advice associated with your vaccine. We will not accept?travellers?on trips?who have received only a partial dose (for example, one part of a two-dose vaccination) of?a?vaccine.

Children?under 18 years of age are not currently required to provide any COVID-related documentation to travel with On The Go Tours.

If you are unwilling or unable to be vaccinated for medical reasons, you may apply for an exemption. Exemptions will be assessed on an individual basis. To apply, you must provide supporting documentation from a medical professional. In addition, those who qualify for a medical exemption are still required to produce proof of a negative test in the form of written documentation (in English) conducted no more than 72 hours before day 1 of their trip, the details of which need to be emailed to info@onthegotours.com prior to the commencement of your trip.

Traveller health information will be kept securely and only retained in compliance with the retention schedules of privacy laws and regulations. Proof of COVID-19 immunisation must be provided to us no less than 4 weeks prior to travel. We accept COVID-19 digital certificates, vaccination record cards, or COVID passes. Alternatively, vaccination history can be uploaded by travellers directly via our traveller login. The information you will need to upload includes: Administering national authority or government, document No, name of Vaccine, date/s of vaccination.

Failure to provide proof of vaccination 4 weeks prior to travel could result in the cancellation of your booking with no recourse for refund or compensation. The pertinent documentation may also be checked at the welcome meeting on Day 1 of the Tour, and at various intervals during your stay. Our highest priority is the health and safety of our travellers, leaders, crew, suppliers, and local communities. We have a duty of care to ensure our travellers safety. By making the decision that travellers with an elevated risk of serious disease from COVID-19 must be fully vaccinated prior to travel with us, we are reducing the risk of harm to those travellers. In addition, as an ethical tour operator, we have a responsibility to ensure that we are not adding additional and avoidable strain to any country’s healthcare system.