Secret Italy: Trieste and Udine

This review is for the italian Lake Como trip Aug 1-8 Wow what a trip. Riviera from start to finish were excellent the booking and help line answering questions were very good and clear. The travel booklet you get is laid out that it is simple to read and follow with step by step info from booking in to flights to meeting the guides. Our guide Matt Purse was just the best guide and real credit to Riviera with his knowledge and straight forward approach to running the trips. Matt kept us informed and told us all the sort of info you want to know without going over the top....This chap should teach other reps ..thank you so much. The coaches they use are all clean and well equipped with usb chargers and have aircon. The places chosen to visit were well researched even down to where coaches park or drop you off. The Bernina Express was the highlight for our family and matts photo tip was welcomed. The only down point was the hotel,a little dated and evening meal in main restuarant was a bit of a let down. I think we were lucky with our room on level 7 and with balcony as the walls are very thin and noise travels. We would book again with riviera

I have been on three trips with Riviera Travel so far, with two more booked during 2024. Highly recommended. Excellent tour guides. Great program of visits. Great hotels used.

What a fantastic holiday to Canada on the Rocky Mountaineer & Alaska Cruise. If you are thinking of booking this do it right now. From start to finish everything was great. The hotels, the transport and the cruise. The rep was absolutely fabulous. If you have ‘B’ as your rep you will make a friend. She is so full of knowledge. We went on this trip with strangers and left it as friends.

Thankyou Riviera and all the staff on the William Wordsworth Danube River cruise. My husband and i have just travelled on the Danube to celebrate my husbands 60th and we had such a lovely experience. We were younger than most of the travellers but we met so many lovely people so this wasnt a problem. The staff were so lovely and professional. The service we experienced was so high. The boat was beautiful, the food amazing and the excursions were informative and well managed. I would definately recommend riviera as a company. In fact we are now considering their Japan holiday.

Oh my goodness, what a relief it was to actually get away! Full marks to all at Riviera for keeping us up to date before our trip and for the help so cheerfully and patiently given with the extra admin that Covid brought our way. We felt totally safe with the measures taken on board, thank you very much for this. Without exception, Staff were fantastic and our every need was attended to. The additional Covid testing ran smoothly, organised by our Riviera Reps. The guided tours were most interesting: the guides very knowledgeable and more importantly, interesting to listen to. We loved this trip and would do it again in a heartbeat. Thank you again Riviera, you were FAB!

Second escorted tour with this company. Did 5 days in Iceland tour. Everything went smoothly, excellent tour guide, Per. Extremely knowledgeable and interesting guy. Very friendly too. Highly recommend. Just let down by the room given at the hotel, but I guess the travel company doesn't have control over this.

Although most people seem to book and pay for their holidays online, because we live close by we prefer to make a personal visit. In my opinion if they are offering this as an option they should be better equipped to accommodate visits in person. We have not been on our river cruise yet, so can't comment on that yet.

Recently went on a tour of the Deep South USA plus Texas. Before we set off on the trip we were informed that our trip On the Amtrak train would not be going ahead and we were given a £50 refund each. We were disappointed especially as there was no consultation beforehand and to only receive £50 each in compensation was poor. This was one of the reasons we had chosen Riviera Travel and may have considered another company had we been given the choice. Despite this we had a fabulous holiday, although we thought the tour guide was poor. There was no music played whilst we were traveling on the coach and when asked if more could be played we received a flat ‘no’. If we had relied on the tour guide all the time we wouldn’t have gone anywhere. However we ignored his comments that Nashville was ‘mad’ and went downtown and had the best night. All in all we had a wonderful holiday but it could have been better from Riviera Travel point of view. This is a very expensive tour and we thought the standard of hotels were very poor in some places. Probably would try a different tour company next time.

Delayed writing this review as I wanted to see if my frustrations dampened but they have not and it gives me no pleasure to write the following. Have travelled with Riviera previously without issue, and in fact loved everything. However on the latest riviera cruise from Budapest the vegetarian food offering was way below par and indeed it was clear there were times they cross contaminated between veggie and meat/fish. Staff on the cruise seemed unable to improve the issues and indeed on occasion the attempt to say they were giving this full attention resulted in even worse food. On return my complaint was dealt with quickly and we were refunded what in effect would be the cost of the food element of the cruise without delay. There was no recognition however that the marketing references to fine dining were in fact misleading. The individual who dealt with the complaint mentioned more than once that she had tried the vegetarian food on another ship Riviera use (it's the same two week rotating menu all season across the fleet) and found it to be good; pleased to hear, that doesn't help me does it! And totally ignored the fact that on a cruise you can't exactly jump ashore to supplement your food if it is poor, which meant there were occasions I went to bed hungry as it was truly that bad or lacking in quantity and food is such an integral part of the trip when you are basically held captive. I even bought my own extras when ashore for the chef to add to my meals like smoked tofu which they had the audacity to present to me at the special chefs dinner as cheese they had sourced! Very poor complaint handling that lacked real empathy, did not address all the points I raised and we all know escalating to the ombudsman is pointless as they are a toothless shark. Pictures shown are a main course for dinner - Pad Thai that was actually rice sticks with carrot and pine nuts, two tiny samosas & lettuce while the non veggies had shrimp skewers that were apparently delicious and roasted vegetable pie that was two mm of chopped veg with an inch of mash in top! The cruise itself was lovely but completely marred by the food and Riviera have now lost my business.

Presently in Croatia staying at Arauana Hotel, supposedly a 4 star property, but wouldn't give it any star rating. Rooms are small and dirty. Wallpaper blistering. Meals served in a shed like lean-to. Food like warm, greasy and always self service. Second holiday with Riviera this year and neither at standard advertised. Have travelled with them previously and everything was fine, but standards have really dropped. Have booked a holiday with them next year and now dreading it. Certainly don't provide the standard advertised. We have never stayed in such a hovel and have visited youngsters in back packers accommodation which was far better than this supposedly 4 star accommodation. There are no indoor bars or lounges only a shed as a so called restaurant. Absolutely disgusting. Won't be boking with them again